Editing a Phone Call Message
For Editing an existing Voice Message template, follow these steps:
- Go the Voice Messages Template page and select the Voice Message template to be edited.
- Once selected, position the cursor in the editor at the desired location and perform the edits.
- Once the edits are complete, send it for Testing and Approval.

Note: Only Approved & Published edits in the template will be made available for Production.
Read in detail about Publishing and Approval
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Phone Call Template Creation
CREATING A NEW PHONE CALL TEMPLATE To create a Phone call template, follow these steps: Go to the menu option on the left. Click on Design System, then select "Short Messages". Hover over the "Voice Message" button and click on the plus icon. This ...
Searching Phone Call Templates
To filter/search for a specific Phone call Template: Go to the menu option on the left. Click on Design System, select "Short Messages". Click on the Voice Message button to view the list of all the available Phone call templates. On the Voice ...
Deleting Phone Call Templates
DELETING A PHONE CALL TEMPLATE To delete a Phone call template, follow these steps: Go to the menu option on the left. Click on Design System, select Short Messages. Click on the Voice Message button and go the Voice Message page. Hover over the ...
Viewing all Phone Call Templates
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Initiate Phone Calls through Excel Uploads
The system offers a straightforward way for users to trigger personalized audio short messages by uploading customer data via Excel sheets. This feature is particularly beneficial for small businesses that lack access to third-party API systems. It ...